Modern Furniture Splash feels you deserve the best price backed by quality service, and we undertake a variety of measures to make sure that’s what you receive. Most stores have a “guaranteed low price” or some other bold statement followed by a long list of exclusions and disclaimers. We prefer to keep it simple and straightforward.
Modern Furniture Splash guarantees you will not find a lower price on an identical item with comparable terms, services and conditions. We want your business and know we must compete with every other furniture dealer – national chains, “discount” stores, and internet sites like Amazon and Wayfair. We appreciate the opportunity to earn your online shopping trust, and as promised we won’t disappoint.
RETURNS & REFUNDS
- Purchases of in-stock items may be eligible for cancellation, return or exchange, subject to approval
- A re-stocking fee of 10% of the purchase price will be assessed on seller approved cancellations, returns and exchanges on IN STOCK merchandise.
- All returns and exchanges (except for comfort exchanges on qualifying mattresses) must take place within three (3) days of delivery or pick-up
- All cancellations, returns and exchanges are subject to approval, and items must be in original condition with no signs of wear and tear, scratches, nicks, stains, pet hair, odor (pet, food or household), smoke or other signs of use or damage.
- Items that were ordered are not subject to cancellation, return or exchange (this applies to ALL orders – stock, custom/special, etc.)
- Items sold AS IS are not subject to cancellation, return or exchange.
- Custom/Special orders are not subject to cancellation, return or exchange.
- Delivery fees are non-refundable
- A free return delivery fee will be applied to all returns and exchanges within 14 days after receiving merchandize.
- Mattress protectors and pillows that have been opened are not eligible for return or exchange
- Parts orders, pillows, slipcovers, arm caps, cut yardage, etc. are not subject to cancellation, return or exchange
- Guardsman protection plans are not subject to cancellation, return or exchange
- Credit/debit card payment Refunds will be given in the same form as original payment credit card.
- Cash payments will be refunded via company check.